Terms of Service

Welcome to Leo Clean!

By booking a cleaning service with us, you agree to the following terms. Our goal is to provide a smooth and high-quality experience while ensuring the safety of both our team and your home.

Our Services

We provide professional, eco-friendly cleaning services using our own supplies and equipment. The final price may vary based on the actual condition of the space. If extra time is needed, we’ll contact you before proceeding.

Safety & Limitations

For the safety of our team, we cannot move items heavier than 35 lbs. If cleaning behind large furniture or appliances is needed, please ensure they are moved beforehand. Our cleaners do not climb beyond a 2-step stool or clean hazardous materials such as bodily fluids, needles, or litter boxes. If our team encounters unsafe conditions, such as aggressive pets, intoxicated individuals, or unsecured firearms, they will leave, and the full service fee will apply.

Cancellations & Lockouts

If you need to cancel your appointment, please do so at least 48 hours in advance. Cancellations made within this window will be subject to a 50% fee. If our team arrives and cannot access the property within 15 minutes, the full service fee will be charged.

Pets & Clutter

We love pets! If your pet will be roaming freely during the cleaning, please let us know in advance so we can take extra precautions. While we are careful, we cannot be held responsible if a pet escapes. For the best cleaning results, we recommend keeping spaces as clutter-free as possible. If an area has excessive clutter, additional time and fees may apply.

Our 24-Hour Satisfaction Guarantee

We want you to be happy with our service! If any area doesn’t meet your expectations, let us know within 24 hours, and we’ll come back to fix it at no extra charge.

Payments & Pricing

Payment is due upon completion of the service and can be made via e-transfer, check, or cash. Our prices may be adjusted periodically, and we will always notify you in advance of any changes.

Liability & Damages

Leo Clean is fully bonded and insured. If any damages occur during cleaning, they must be reported within 48 hours. We are not responsible for pre-existing damage, improperly secured items, or wear and tear that cannot be resolved through cleaning.

Privacy

We respect your privacy. By using our services, you agree to our Privacy Policy.

Once a booking is confirmed, we will provide the full Terms of Service document for your review and agreement.