Frequently Asked Questions
Natural Cleaning Products
At Leo Clean, we're passionate about providing eco-friendly, natural cleaning products that are safe for your home and the environment. If you have any questions about our products or how to use them, you're in the right place!
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What makes Leo Clean’s products different from others?
What sets us apart is our deep commitment to the environment and your well-being. Every ingredient we use is carefully researched, and we work closely with trusted suppliers to ensure the highest quality. We are proud to offer products that are not only effective but are created with mindfulness. Our focus is on providing safe, non-toxic options for your home, with the goal of minimizing our impact on the planet while contributing to a cleaner, healthier world for everyone. Above all, we’re against greenwashing, what we promise, we deliver.
Are your products safe for pets and children?
Absolutely! At Leo Clean, your family’s health, including your pet, is our top priority. Our products are free from harmful chemicals, making them safe to use around children and pets. We believe in creating products that enhance the safety and cleanliness of your home, without compromising on quality or sustainability.
Do you offer refills for your products?
Yes, we’re excited to offer a refill program to help reduce waste. Since we believe in sustainability, we’ve developed a refill system to minimize our carbon footprint. Rather than making separate trips for each customer, we schedule specific routes in Metro Vancouver to offer home refills efficiently. You can contact us or register on our Refill Route page to sign up, where we’ll gather details such as your location and preferred frequency for refills.
We then get in touch with you to confirm our availability, and we come directly to your home to refill your bottles. This program is designed to help reduce emissions and make a positive environmental impact.
How does the refill process work?
To make the refill process as seamless as possible, simply register on our website with your location, preferred refill frequency, and other details. We will then contact you to inform you about availability and schedule a refill at your home. Our goal is to offer refills along designated routes to minimize the carbon footprint, which is why we focus on specific days in certain areas of Metro Vancouver to ensure that we’re reducing unnecessary travel while serving multiple customers in a single trip.
Can I subscribe to regular deliveries of your products?
Yes! We understand that consistency is key, so we offer subscription services. Choose your products, select how often you'd like them delivered, and we'll make sure you never run out of your favorite Leo Clean products. You can adjust, pause, or cancel your subscription at any time, giving you full flexibility while staying eco-conscious.
Are your products vegan and cruelty-free?
Absolutely! We ensure that every aspect of our products meets strict vegan and cruelty-free standards. From the ingredients to the packaging, materials, and inks used, we review every element to guarantee that they align with our ethical values. We go the extra mile to work with suppliers who share our commitment to these standards, ensuring that everything we produce is 100% cruelty-free, vegan, and safe for both you and the planet.
How do you ensure the transparency of your products?
Transparency is one of the core values at Leo Clean. We believe in being open and honest about what goes into our products. Each ingredient is thoroughly researched, and we make sure to choose the most responsible and sustainable materials possible. We’ll never hide behind misleading labels or greenwashing, everything we do is aligned with our mission to create products that are both effective and responsible.
Natural Cleaning Services
At Leo Clean, our focus is on providing cleaning services that not only create a spotless home but also align with our core values of sustainability, responsibility, and health. We use natural, cruelty-free products that are safe for your family and the environment. Our team is committed to building lasting relationships with clients, offering personalized cleaning solutions that meet your specific needs. We believe in delivering high-quality cleaning while maintaining our commitment to reducing our ecological footprint.
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How do I book a cleaning with Leo Clean?
Booking is easy! Visit our website and go to the "Cleaning Services" section. Fill out the form with the required details, and our team will get back to you to finalize the booking process.
If you prefer, you can email us at celine@leoclean.ca or reach out directly at 604-910-2805. Let us know your cleaning needs, and we’ll schedule a service that works best for you. If you’re looking for specific cleaning types, we’ll guide you through the process to find the best fit.
What type of services do you offer?
We offer a variety of cleaning services to meet your needs, including general home cleaning, move-in/move-out cleaning, and post-construction cleaning. Each service is designed to provide a comprehensive, high-quality clean using eco-friendly products. Whether you need a one-time deep clean or regular maintenance, we’ve got you covered! Visit our “Cleaning Services” page for more details or reach out to us directly to discuss your needs.
How is Leo Clean different from other cleaning services?
We’re a small, dedicated cleaning company that builds meaningful relationships with our clients. Unlike larger companies, we take the time to truly understand your individual needs and preferences, which helps us provide tailored cleaning solutions. We ensure consistent quality, honesty, and communication, all while using eco-friendly products to care for your home and the planet.
What cleaning products do you use?
We use only natural, cruelty-free cleaning products that protect your health and the environment. Our products are free from harmful chemicals, offering a safe, non-toxic clean for your home. From surface cleaners to disinfectants, every product we use is carefully selected to be effective and sustainable. Plus, we always prioritize eco-friendly packaging, ensuring minimal waste and maximum cleanliness.
Do I need to provide cleaning supplies?
No, Leo Clean provides all the cleaning products and equipment needed for your service. Each product is carefully formulated for its specific purpose and used according to your home's needs. We take pride in using only high-quality, natural ingredients, and we ensure that our bottles and packaging are reusable or recyclable to minimize waste.
How do I reschedule or cancel my appointment?
You can reschedule or cancel your cleaning by contacting us at least 48 hours in advance. Late cancellations may be subject to a fee.
What happens if the cleaners can’t access my home?
If we can’t enter the premises within 15 minutes of arrival, a lockout fee equal to 100% of the service cost will apply.
Can I expect the same cleaning team each time I book a service?
We do our best to send the same team for regular clients, but due to vacations or scheduling, this may vary.
What if I’m not home during the cleaning?
No problem! You can provide us with a key or a door code for secure access. If you prefer to be home, that's fine too!
How frequently can I book your services?
We are here to keep your home clean, on your terms. Whether you need a one-time cleaning, a weekly service, or bi-weekly maintenance, we’re flexible. We take the time to understand your schedule and preferences, then work with you to create a plan that fits your lifestyle. Just let us know what works best for you!
How do you charge for cleaning services?
Our pricing is based on the size of your home and the type of service you need. We provide a free price estimate to ensure transparency and no surprises. Once we have the details, we’ll offer an estimate based on your needs. We are committed to offering fair, honest pricing while delivering exceptional cleaning results with minimal environmental impact.
Do you offer satisfaction guarantees?
Yes! If you're not happy with any serviced area, let us know within 24 hours, and we’ll arrange a complimentary re-clean.
Want to Learn More About Our Policies?
We value transparency and want you to feel confident in our services. For full details on our cancellation policy, scheduling, and more, check out our Terms of Service.