Frequently Asked Questions
Below are answers to our most frequently asked questions. If you can’t find the answer you are looking for, you can contact us by phone at 604–910–2805 or email at celine@leoclean.ca
You can see the list of our updated guidelines during COVID-19 here.
How is Leo Clean different from other cleaning services?
We are a small cleaning company and we build relationships with our clients. This means that we communicate with our clients, get to know their individual needs, and build trust through consistent excellence.
What type of cleaning products do you use?
We use only natural and cruelty-free products that will protect your health and the planet. We thoroughly disinfect and re-use our cleaning bottles to minimize our environmental footprint without compromising on quality.
Who supplies the cleaning products?
Leo Clean provides its cleaning products and equipment. Each product is made for its own specific cleaning purpose. Every day, the team arrives with one full set of lavender-scented products for your bathroom, kitchen, floor, and glass surfaces.
Can I expect the same team each time I book a service?
Leo Clean is committed to 100% customer and employee satisfaction. To maintain this, we will send the seam team of professionals that you already know and trust for each of our cleaning visits to your home.
During our first meeting, Leo Clean’s founder Celine will come and introduce you to her team.
How can I book cleaning services?
You can directly email us at celine@leoclean.ca or contact Céline at 604–910–2805 .
What is your cancellation policy?
We accept cancellations up to 24 hours prior to your cleaning appointment free of charge. If your cleaning is in less than 24 hours, we have to charge 25% of your estimation price to guarantee a minimum salary to our employees for the missed hours.
Update: Please click here for our current Cancellation policy during COVID-19.
What type of services do you offer?
With Leo Clean, our customers can book general home cleaning, move-in/move-out cleaning, and post-construction cleaning. Whatever your personal cleaning needs are – we’ve got you covered!
Visit our “Services” page for details or contact us directly to let us know how we can help you!
How frequently can I book your services?
Leo Clean is here to help you come back to a clean home. Whether you need us for a single cleaning or repeat services – let us know! We will get to know your personal needs and preferences and work out a schedule that works for you!
How do you charge?
Our prices are based on the length of and type of cleaning service you require. Leo Clean will offer you a free price estimation for your home.